Terms and Conditions





In this agreement the following words shall have the following meanings/interpretation/full form : “e-Reserve” means the name of the online reservation system developed and hosted by Cloud7 Solutions Pvt. Ltd. Bangalore and licensed to The Serai. “The Serai” means the name of the resort owned by Coffee Day Hotels & Resorts Pvt. Ltd., Bangalore who operates and is responsible for the Resort at Chickmaglur and other places. “Website” means the official website of The Serai viz., www.theserai.in “User” means an individual, firm or entity who have accessed the portal/website of The Serai and having read and accepted the terms and conditions of usage of the portal/website by clicking on the ‘accept’ button. “E-voucher” means any electronic confirmation issued by us, through your use of our accommodation booking portal/website for your selected days of stay over the accommodation specified by the “The Serai”. This could be an e-voucher you get printed from the portal/website, or what is obtained from authorized agents/franchisees of The Serai. “PNR” means the unique 10 digit number generated by the system on each and every successful booking. ‘Payment Gateway’ means the website of the credit card processing bank where you will be furnishing your credit card details for making payment towards the cost of service you have availed using our website.


The services offered by The Serai on their portal/website are specified below. The same services will also be available through their authorized agents/franchisees at various locations. However these service providers may have made different restrictions / limitations in the packages offered and The Serai is not responsible for any such limited service offered or for such differences in service between any two or more such service providers. Advance reservation in any type or class of accommodation which is offered by The Serai on full payment for both adults and children, for accommodation on any available dates and room vacancy on any of their resorts, subject to terms of booking specified by The Serai. General enquiries such as accommodation availability, tariff for various types or class of accommodation offered by The Serai, check-in and check-out timings, discounts and packages offered , etc. On-line cancellation of booked accommodations subject to cancellation rules set by The Serai and the Credit Card issuing bank. Issue of duplicate reservation vouchers. Change of stay date and amendments to the bookings made subject to certain charges for change in stay dates.


The Serai provides the facility for transacting, reservations and issue of e-voucher of accommodation booked through the internet and through the online reservation system. Reservation and booking of accommodation and all transactions through this portal/website shall be governed by special conditions imposed for internet based booking and by conditions set out by The Serai from time to time.
The following terms and conditions will apply if you wish to use the portal/website of The Serai’s online reservation service. Please go through the conditions carefully and if you accept them, you may register and transact on the portal/website. Please note that a person or firm or entity cannot register on the portal/website more than once. Also please note that by registering yourself, you are deemed to have read and agreed/accepted all the Terms and Conditions set forth here. In case you do not agree or accept any of the Terms and Conditions set forth here, please do not transact on this portal/website. Once you have clicked the ‘I Agree’ button on the bottom of this Terms and Conditions, or on the reservation pages, you have entered into a formal agreement with The Serai for the purpose of transactions on this portal/website.
The Serai’s performance of this agreement is subject to existing laws and legal processes of Govt. of India, and nothing contained in this agreement is in derogation of The Serai’s right to comply with law enforcement requests or requirements relating to your use of this portal/website or information provided to or gathered by The Serai with respect to such use. You agree that The Serai may provide details of your use of the portal/website to regulators or police or any other third party, or in order to resolve disputes or complaints which relate to the portal/website, at The Serai’s complete discretion.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
This agreement constitutes the entire agreement between the user and The Serai with respect to this portal/website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and The Serai with respect to this portal/website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
www.yourreservations.theserai.in is registered under the name of Coffee Day Hotels and Resorts Pvt Ltd. Coffee Day Hotels and Resorts Pvt Ltd acknowledges that all the customers of Coffee Day Hotels and Resorts Pvt Ltd, Coffee Day Enterprises Ltd, Karnataka Wildlife Resorts Pvt Ltd, Barefoot Resorts and Leisure Pvt Ltd and Barefoot Resorts and Leisure India Pvt Ltd will visit the website www.yourreservations.theserai.in and purchase goods or avail services offered on the website.