Privacy Policy




Coffee Day Hotels & Resorts Pvt. Ltd., Bangalore are the legal owners of website viz., and the resort viz., The Serai at Chickmaglur, Karnataka. The Serai respects and protects the privacy of the individuals who use our services via the above website. Individually identifiable information about you is not willfully disclosed to any third party without first receiving your permission, as explained in this privacy policy ("Privacy Policy").

Cookies: Upon your first visit to, we send a "cookie" to your computer. A cookie is a piece of data that identifies you as a unique user. We use cookies to improve the quality of our service and to understand our user base more. We do this by storing user preferences in cookies and by tracking user trends and patterns of how people transact on our site. We will not disclose its cookies to third parties except as required by a valid legal process such as a search warrant or court order. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that some parts of our services may not function properly if you refuse cookies.

What Information Do We Collect?: Except when you specifically and knowingly provide such information, we do not collect any unique information about you (such as your name, email address, etc.). The Serai notes and saves information such as time of day, browser type, browser language, and IP address with each query. This information is used to verify our records and to provide more relevant services to users. We do not collect or store sensitive information you provide on this site such as your Credit Card number and other details of your Credit Card. You will be furnishing such information only on the payment gateway site of the Credit Card processing bank and not on our site, and as such we will not be able to collect or store such information on our site. Credit Card information you furnish on the banks site is sent by encryption and the site is fully secure. This is to safeguard your interest and protect you.