phone Created with Sketch.
email Created with Sketch.

Frequently Asked Questions

1. How do I become a member?
You can become a member in The Serai Crest programme after your first stay at any of The Serai or Barefoot Resorts. You will be auto registered as a member into the loyalty programme. Upon registration, you will get an email with the login credentials for your account.
2. How long will I be a member?
Once a member of The Serai Crest, you will remain one as long as the programme continues.
3. How do I earn points?
Guests can earn points from the accommodation that they have paid for, and any other spends at the resorts. For every spend of Rs. 100, you accumulate 10 points.
4. How much are these points worth?
The earn rate is 50% in points valuation.
5. Are there any rewards for referring others to The Serai?
Every referral will earn you 10000 points.
6. How do I redeem these points?
You need to login here for redemption.
7. Where can I redeem the points?
The points you accumulate can be redeemed on the website against the spa, bar and the merchandise store.
8. Where can I utilise the redeemed points?
Once redemption is done on the website, you can utilise it at the resort.
9. Is there a limit for the redemption?
There is a set limit attached to each of the categories from which you can redeem points.
10. Do these points expire?
No. These points do not have an expiry date.
11. Are these points transferable?
No. These points are not transferable.
12. Can points be redeemed for cash?
No, they cannot be redeemed for cash.
13. How do I login to my account?
You can login here with either Email ID or Loyalty ID or Mobile Number.
14. How do I update my personal information?
You can update your personal information by just clicking here:
15. What should I do if I forget my Password?
You can go here and click on Forgot password and an instant email will be sent to your registered Email ID to retrieve your forgotten password.
Guest Reviews
"Amazing Hospitality"
Had one of the best stays ever. The property is very well maintained and gives a luxurious feeling for the time you enter the gate.The walks, bullock cart ride were very interesting. My kid loved the bullock cart ride. It was a one of a kind experience. Never imagined that we would come all the way to Bandipur and have the bullock cart ride.
Food was great. The team took good care of my child. They went out of their way to make it special for us for our anniversary. The surprise private dinner planned for us left us amazed with the hospitality.
I totally recommend Serai to everyone and the pictures we took is already making rounds in our family. Will come back for sure.
May 2019
"Enchanting experience in the natural setting"
We chose this for a corporate ceremony including stay of members.
The location is serene, away from chaos of city. Delighted with the service of the staff and arrangements made for presentation.Great ambience with view for dinner. Very satisfied with this.
Did not get any complaints from our members regarding room stay. It was a success.

 I would highly recommend them for a unique experience for vacation or corporate gathering.
April 2019
"Very relaxing holiday experience"
The resort is very well-kempt and the location is amazing. The facilities provided are apt. A few more buggies need to be operational is a suggestion. A big shout-out needs to go to the entire staff of the resort. They are very cortious and hospitable. When we got drenched in a rain storm during our boating safari, the staff came to the loaction of the boat pier before we arrived with fresh towels and on reaching the resort, we were provided hot beverages and the wet clothes were launderied for no additional cost. This gesture is well appreciated. 

The room service was very quick and the food taste and quality is amazing. The resport is kid friendly. the rooms are well appointed as well. 

Overall experience was better than expected. Thank you resort staff and management. This place is highly recommended
May 2019

Make a Reservation

The Crest

Our guests at the Serai are special, exclusive and discerning, like the resorts themselves and for you- we offer our loyalty programme- The Crest.