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Frequently Asked Questions

1. How do I become a member?
You can become a member in The Serai Crest programme after your first stay at any of The Serai or Barefoot Resorts. You will be auto registered as a member into the loyalty programme. Upon registration, you will get an email with the login credentials for your account.
2. How long will I be a member?
Once a member of The Serai Crest, you will remain one as long as the programme continues.
3. How do I earn points?
Guests can earn points from the accommodation that they have paid for, and any other spends at the resorts. For every spend of Rs. 100, you accumulate 10 points.
4. How much are these points worth?
The earn rate is 50% in points valuation.
5. Are there any rewards for referring others to The Serai?
Every referral will earn you 10000 points.
6. How do I redeem these points?
You need to login here for redemption.
7. Where can I redeem the points?
The points you accumulate can be redeemed on the website against the spa, bar and the merchandise store.
8. Where can I utilise the redeemed points?
Once redemption is done on the website, you can utilise it at the resort.
9. Is there a limit for the redemption?
There is a set limit attached to each of the categories from which you can redeem points.
10. Do these points expire?
No. These points do not have an expiry date.
11. Are these points transferable?
No. These points are not transferable.
12. Can points be redeemed for cash?
No, they cannot be redeemed for cash.
13. How do I login to my account?
You can login here with either Email ID or Loyalty ID or Mobile Number.
14. How do I update my personal information?
You can update your personal information by just clicking here:
15. What should I do if I forget my Password?
You can go here and click on Forgot password and an instant email will be sent to your registered Email ID to retrieve your forgotten password.
Guest Reviews
"Relax in the lap of Nature"
The Serai is an ideal place for relaxation. Situated in the Bandipur National Park there is natural beauty and a lot of flora and fauna. The Resort staff are courteous and the rooms are spacious and clean. There are activities like cycling and a Nature walk within the resort apart from a lot of other games. Overall, a nice place to unwind away from the Hustle N Bustle of city life.
February 2019
"Great Family Holiday"
Excellent and amazing are two final words. One of our best holiday. Our booking was easy, the pre-information shared was thorough, the follow-up done by Sannidhi a day before we reached Serai was courteous and welcoming. Our questions were handled promptly and thoroughly. Once we reached there, check in was a breeze. Everything worked like clockwork till we settled in the room. The house keeping staff surprised us with their simple, elegant decoration wishing us and it was the genius of the front office staff that made us settle down immediately and made us elated on the choice made.
AdityaK70984, Bengaluru, India
February 2019
"Weekend getaway"
Hi Serai,

Kabini is one of our most favourite weekend getaway destination and In Kabini it’s Serai which attracts us the most. Serai is really close to our heart coz of its mesmerising and relaxing scenic view it offers, tastefully designed villas and ofcourse the warm and hospitable staff. Serai is like home away form home!! 

I would like to thank Serai for making one more family outing a memorable family moment. My special thanks to Mr. Devaiah, Salim and Chama.

Hoping to come back soooon...
PRATHIMA_2, Bengaluru, India
March 2019

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The Crest

Our guests at the Serai are special, exclusive and discerning, like the resorts themselves and for you- we offer our loyalty programme- The Crest.
The Serai Shutterbug
Photography Contest
The Shutterbug Photography Contest showcases some of the most beautiful photographs ever taken at The Serai & Barefoot Resorts. Keep an eye on all the best snapshots from our contestants using #inspiredresorts. One lucky winner will stand a chance to win ₹1 lakh!