SAFETY

Experience personalized hospitality at The Serai with initiatives like Zero-Contact Stay and Anywhere Dining, that reach your expectations.

Guests and accompanying drivers visiting our resorts, who are 18 years of age & above must be vaccinated with either 1st or 2nd dose, in the absence of which, they should hold a valid RT- PCR negative test report with a sample taken not more than 72 hours prior to time of check-in. Guests should be prepared to present the vaccination certificate or RT-PCR negative report upon demand at the resort, prior to check-in.

It is mandatory to submit a copy of these documents for inspection prior to or at the time of check-in. Guests failing to produce these reports by the time of check-in will not be allowed to check-in or access the resort, and there will be no refund given for any room nights booked and paid for by the guests in such an eventuality.