SAFETY
Experience personalized hospitality at The Serai with initiatives like Zero-Contact Stay and Anywhere Dining, that reach your expectations.
Guests and accompanying drivers visiting our resorts, who are 18 years of age & above must be vaccinated with either 1st or 2nd dose, in the absence of which, they should hold a valid RT- PCR negative test report with a sample taken not more than 72 hours prior to time of check-in. Guests should be prepared to present the vaccination certificate or RT-PCR negative report upon demand at the resort, prior to check-in.
It is mandatory to submit a copy of these documents for inspection prior to or at the time of check-in. Guests failing to produce these reports by the time of check-in will not be allowed to check-in or access the resort, and there will be no refund given for any room nights booked and paid for by the guests in such an eventuality.
Guests and accompanying drivers visiting our resorts, who are 18 years of age & above must be vaccinated with either 1st or 2nd dose, in the absence of which, they should hold a valid RT- PCR negative test report with a sample taken not more than 72 hours prior to time of check-in. Guests should be prepared to present the vaccination certificate or RT-PCR negative report upon demand at the resort, prior to check-in.
It is mandatory to submit a copy of these documents for inspection prior to or at the time of check-in. Guests failing to produce these reports by the time of check-in will not be allowed to check-in or access the resort, and there will be no refund given for any room nights booked and paid for by the guests in such an eventuality.