Mail us at: email@example.com
Monday to Friday: 9.30 am to 6.00 pm
Saturday: 9.30 am to 1.30 pm
FREQUENTLY ASKED QUESTIONS
1. How do I become a member?
You can become a member in The Serai Crest programme after your first stay at any of The Serai or Barefoot Resorts. You will be auto registered as a member into the loyalty programme. Upon registration, you will get an email with the login credentials for your account.
2. How long will I be a member?
Once a member of The Serai Crest, you will remain one as long as the programme continues.
3. How do I earn points?
Guests can earn points from the accommodation that they have paid for, and any other spends at the resorts. For every spend of Rs. 100, you accumulate 10 points.
4. How much are these points worth?
The earn rate is 50% in points valuation.
5. Are there any rewards for referring others to The Serai?
Every referral will earn you 10000 points.
6. How do I redeem these points?
You need to login here https://theseraicrest.in/login.html for redemption.
7. Where can I redeem the points?
The points you accumulate can be redeemed on the website against the spa, bar and the merchandise store.
8. Where can I utilise the redeemed points?
Once redemption is done on the website, you can utilise it at the resort.
9. Is there a limit for the redemption?
There is a set limit attached to each of the categories from which you can redeem points.
10. Do these points expire?
No. These points do not have an expiry date.
11. Are these points transferable?
No. These points are not transferable.
12. Can points be redeemed for cash?
No, they cannot be redeemed for cash.
13. How do I login to my account?
You can login here https://theseraicrest.in/login.html with either Email ID or Loyalty ID or Mobile Number.
14. How do I update my personal information?
You can update your personal information by just clicking here: https://theseraicrest.in/login.html
15. What should I do if I forget my Password?
You can go here https://theseraicrest.in/login.html and click on Forgot password and an instant email will be sent to your registered Email ID to retrieve your forgotten password.