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Frequently asked questions
Q1. How far are the resorts from Bangalore?

A1: All of our inspired resorts are just a 5 hour drive from Bangalore.
The Serai Chikmagalur -250 km
The Serai Kabini - 245 km
The Serai Bandipur - 245 km

Q2. How's the climate at The Serai resorts?

A2: The Serai resorts are moderately sunny throughout most of the year.
The Serai Chikmagalur - 28 -30 Degree Celsius
The Serai Kabini - 28-30 Degree Celsius
The Serai Bandipur - 32- 35 Degree Celsius

Q3. Which is the Best Resort to travel to ?

A3: All of our resorts are amazing. The Serai Chikmagalur is a coffee & spice plantation while The Serai Bandipur & The Serai Kabini are wildlife resorts. Chikmagalur is ideal for romance. If the guests are looking for an adventure, they can visit Kabini. And if they are more interested to relax and experience our luxurious rooms, then, Bandipur is preferable.

Q4. What's your Check-in and Check-out timings?

A4: Our check-in time is 1300 Hrs and check out is at 1100 Hrs.

Q5. Do you arrange transportation facilities?

A5: We do not do transportation arrangements. However, we can assist you with a travel agency who will help you out to make your travel arrangements. Please contact Mr. Ravi from Arjun Tours for more assistance. Ravi can be reached at +91 9901909419.

Q6. Will I be able to book a safari in advance?

A6: Safaris are conducted by forest department and it can be booked only at the resort.

Q7. Do you provide private safaris?

A7: It's an 18 canter vehicle safari and we do not make arrangements for private safaris.

Q8. Is it a pet friendly resort?

A8: No, we do not allow pets in our resorts.

Q9. How far is the forest from The Serai Bandipur?

A9: The Serai Bandipur is located at the buffer zone in forest.

Q10. Can I make payment at the resort?

A10: We confirm reservations only after receiving 100% advance.

Q11. What are the payment options you have?

A11: a) We accept cash, credit card or bankers certified DD

b) Online bank transfers/deposits can be made to our Axis bank account

c) Guests may make the payment at our Head Office which is in Vittal Mallya Road, Bangalore.

Q12. What is your cancellation policy?

A12: Confirmed dates/days may be altered, cancelled or cut short only if intimation in writing reaches the company within the below mentioned period respectively.
Cancellation policy for bookings -
30 days prior to the check-in date, 100% refund of the package value.
Within 30 days prior to the check in date, no refund.

Tripadviser
Guest Reviews
Bandipur
"Amazing Hospitality"
Had one of the best stays ever. The property is very well maintained and gives a luxurious feeling for the time you enter the gate.The walks, bullock cart ride were very interesting. My kid loved the bullock cart ride. It was a one of a kind experience. Never imagined that we would come all the way to Bandipur and have the bullock cart ride.
Food was great. The team took good care of my child. They went out of their way to make it special for us for our anniversary. The surprise private dinner planned for us left us amazed with the hospitality.
I totally recommend Serai to everyone and the pictures we took is already making rounds in our family. Will come back for sure.
Kkumar
May 2019
Chikmagalur
"Enchanting experience in the natural setting"
We chose this for a corporate ceremony including stay of members.
The location is serene, away from chaos of city. Delighted with the service of the staff and arrangements made for presentation.Great ambience with view for dinner. Very satisfied with this.
Did not get any complaints from our members regarding room stay. It was a success.

 I would highly recommend them for a unique experience for vacation or corporate gathering.
ThriveniPrakash
April 2019
Kabini
"Very relaxing holiday experience"
The resort is very well-kempt and the location is amazing. The facilities provided are apt. A few more buggies need to be operational is a suggestion. A big shout-out needs to go to the entire staff of the resort. They are very cortious and hospitable. When we got drenched in a rain storm during our boating safari, the staff came to the loaction of the boat pier before we arrived with fresh towels and on reaching the resort, we were provided hot beverages and the wet clothes were launderied for no additional cost. This gesture is well appreciated. 

The room service was very quick and the food taste and quality is amazing. The resport is kid friendly. the rooms are well appointed as well. 

Overall experience was better than expected. Thank you resort staff and management. This place is highly recommended
srirambr
May 2019

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The Crest

Our guests at the Serai are special, exclusive and discerning, like the resorts themselves and for you- we offer our loyalty programme- The Crest.