Frequently Asked Questions

1. How do I become a member?
You can become a member in The Serai Crest programme after your first stay at any of The Serai or Barefoot Resorts. You will be auto registered as a member into the loyalty programme. Upon registration, you will get an email with the login credentials for your account.
2. How long will I be a member?
Once a member of The Serai Crest, you will remain one as long as the programme continues.
3. How do I earn points?
Guests can earn points from the accommodation that they have paid for, and any other spends at the resorts. For every spend of Rs. 100, you accumulate 10 points.
4. How much are these points worth?
The earn rate is 50% in points valuation.
5. Are there any rewards for referring others to The Serai?
Every referral will earn you 10000 points.
6. How do I redeem these points?
You need to login here for redemption.
7. Where can I redeem the points?
The points you accumulate can be redeemed on the website against the spa, bar and the merchandise store.
8. Where can I utilise the redeemed points?
Once redemption is done on the website, you can utilise it at the resort.
9. Is there a limit for the redemption?
There is a set limit attached to each of the categories from which you can redeem points.
10. Do these points expire?
No. These points do not have an expiry date.
11. Are these points transferable?
No. These points are not transferable.
12. Can points be redeemed for cash?
No, they cannot be redeemed for cash.
13. How do I login to my account?
You can login here with either Email ID or Loyalty ID or Mobile Number.
14. How do I update my personal information?
You can update your personal information by just clicking here:
15. What should I do if I forget my Password?
You can go here and click on Forgot password and an instant email will be sent to your registered Email ID to retrieve your forgotten password.
Guest Reviews
"Good property and brilliant staff"
The property is a little inside from the Bandipur center, but that makes it special! We spotted lots of deers even before we reached the resort. The welcome and check in at the resort was easy, warm and fast. The mountain log hut looked beautiful except that the lighting is really low and is not sound or temperature insulated. The fog from outside was easily seeping into the room through the bathroom. Smallest of sounds was heard outside. The wine, cake and other snacks complimentary was a mood booster. Making the food charged to the room tariff is a good move unless you are a poor eater. The food was pretty good except for the fish on all days. HK was lightning fast and very responsive. Reception though was a little slow to respond. The staff at the restaurant too were very nice. They helped with baby food for my 1 year old quickly and without any fuss. Overall, the service and the property was really good. However, not more than 2-3 days there. I may go to Kabini or Havelock next, but Bandipur not anytime soon only because of the place and not the resort. No spottings anywhere near the resort too. For the resort itself, I would go anytime eyes closed.
Binoy, Coimbatore
January 2018
"Fabulous resort in a beautiful setting"
Recently stayed with my wife and two small children (aged 2 and 4). Beautiful setting and wonderful service, including things for young children (playground, swimming pool and games room). Courteous friendly staff who went out of their way to help us. The food in restaturant was splendid and the head chef was happy to prepare all sorts of different cuisines on request. Thanks for a wonderful stay.
Ram S
December 2017
"Great Hospitality and Location at Kabini River"
Superb location..Friendly staff..Various sports and other activities..

Did Coracle ride and Boat ride to the nearby temple. Safari was great experience.Morning group spotted Bisons andmany birds.Afternoon group spotted Tiger, Elephant. Overall it was great 2 days at Serai Kabini.
Dr Sheth, Ahmedabad
December 2017

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The Crest

Our guests at the Serai are special, exclusive and discerning, like the resorts themselves and for you- we offer our loyalty programme- The Crest.
The Serai Shutterbug
Photography Contest
The Shutterbug Photography Contest showcases some of the most beautiful photographs ever taken at The Serai & Barefoot Resorts. Keep an eye on all the best snapshots from our contestants using #inspiredresorts. One lucky winner will stand a chance to win ₹1 lakh!